FAQ
- Do I have to pay for customs charges on my orders?
Unfortunately, we're unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by Highway™. For more in depth information, we would suggest contacting your local customs office.
- Why is my order taking so long?
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses in. We fully commit to our refund policy, if your order did not arrive within the given time frame, you can contact us at support@thehywy.com for us to look into it. Your satisfaction is our ultimate goal.
- Can I make changes to my order?
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.
- What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us an email at support@thehywy.com with your order number, We will be in touch within 3 business days to resolve your issue.
- Can I exchange or return an item?
- What are my delivery options?
All orders are delivered using our worldwide express mail shipping method.
- What countries do you deliver to?
We currently deliver to all countries except for the following:
- North Korea
- Cuba
- Iran
- Sudan
- Syria
- How long does delivery take?
Delivery typically takes between 7 - 12 business days. ( Processing time is not included ).
- What is your returns policy?
- What if my product is faulty?